Complete Correspondence Case Management

eCase customers save 52 minutes per case on average

Our service continues to deliver where other products end

Most technologies, once implemented, are simply left to stagnate. eCase’s service is different. We’re constantly beside you on your journey of continuous optimisation, ensuring that you are always realising the maximum value from your investment and our innovations.

Whilst the eCase Platform is the best of breed built for purpose technology, the eCase Experience Group (EXG) focusses on the people and process pillars of transformation. Our team’s unique knowledge and experience of public sector correspondence management ensures that you are taking advantage of industry best practices. We make sure that all of your stakeholders are engaged and recognise the benefits of our service.

These are just some of the elements that the eCase Experience Group provides.

News: MOD & eCase DL100 Finalists

We are honoured that the MOD’s transformation of its Data Protection Request Service to ex-service personnel has been recognised in the #DL100 Digital Leaders award shortlist. Fivium worked with the MOD on this and, in creating a comprehensive end-to-end digital service, the MOD has:

– Freed up the equivalent of 5 people’s time by creating a seamless way for personnel to request their information.

– Saved 70,000 hours a year through efficient and seamless case processing.

– Made access to information easy for people of all digital abilities.

Better, together

eCase enables you to log, process and respond to all your correspondence in one place, ensuring consistency of responses and reductions in duplication of work.

“Sometimes in government departments you get an off-the-shelf package that says it does certain things. Our experience has been that they never do what they say they do. eCase is different, it does what it says it does… and so much more - it’s a complete service, end-to-end.”

“I think it probably was a mistake not to invest in eCase earlier on… it’s clear that if something like this can improve our performance, we should embrace it and pick it up and that was the decision which has been taken.”

“We chose eCase because we trust it, it’s easy to use and it adapts with our requirements. It really works. By choosing eCase we’ve got more than just the system itself, we’ve got a partnership with a team of people who really care about delivering for us and helping us get the job done.”

“We’ve been really impressed with the support from the eCase team and the skills and knowledge that they possess. With support from the eCase Experience Group, we now have a future-proofed solution.”

“Case processing is 2x faster, and the case logging process 3x faster.”

“eCase has been a godsend. It’s been a lot easier to see the whole process from start to finish. It is like having another member of the team; with it, we are now able to spend more time doing higher-value work (such as redacting large and complex document sets) rather than worrying about the basic processes".

“The most important benefit though has been the time savings from not having to communicate constantly by email. In addition to the time and monetary savings, our users have reported increased empowerment, better workload balance and the removal of manual Excel Spreadsheets.”